The system is a digital platform where, once logged in, owners can see the common cost balance and payment history of their flat, access the building's document library (founding deed, bylaws, minutes, earlier reports), and report a fault directly, with a photo.
From the representative's perspective eHáz mainly reduces administrative burden: statements need not be emailed one by one, no fault report gets lost, and communication happens on one documented channel.
An important, often underestimated function is strengthening transparency: since every owner accesses the same data, suspicion and misunderstanding about the use of common costs decrease.
Introducing the system requires no technical expertise from owners: it is accessible with a simple login via a web interface or mobile app.
It is important to stress that a digital system does not replace but complements personal contact: anyone who prefers to discuss matters by phone can still do so.
For anyone encountering such a system for the first time: login uses a unique identifier tied to your own flat, so you cannot see other owners' data, only shared documents and your own balance.
The eHáz system is available in every building managed by Merbo, and at rollout we also hold a personal demonstration for owners who want to learn the interface.