Ask which software they use and whose name the contract is in. If the system belongs to the manager, your data may leave with them.
Ask about response times. What matters is not how fast they pick up the phone but when a decision is made and the work is completed.
Ask for references and speak with a current supervisory committee member, who sees financial transparency best.
Check how arrears are handled. Without consistent, step-by-step procedures, paying owners cover the cost of non-payers.
Finally, ask about renovation experience. Preparing a major investment can mean a difference measured in millions.